Delivery

Delivery

DELIVERY

Our goods are delivered by Matkahuolto postal service to any address in Finland. The shipping costs are calculated before you place an order. The delivery time to a destination in Europe is usually 1-2 business days. Please note that holidays might affect the delivery time.

If the item is in our stock, we will ship the order on the same day when we receive an order payment if the order is made on weekdays before 12 pm, and the next day if the order is made after 12 pm.

You may not purchase our products from countries, cities, or municipalities that do not allow the sale, carry, or possession of such items. It is your responsibility to know your local laws and ordinances before placing an order.

Delivery to the Pick-up Point

The parcel is delivered to the Parcel Pick-up Point nearest to the consignee’s (recipient’s) address or chosen by the consignor (sender) within 1-3 workdays.

Dispatch and pick-up point: Matkahuolto terminals, Matkahuolto agents, K-Markets, R kiosks or Matkahuolto’s other parcel pick-up points

You can monitor the progress of your consignment online using the consignment number. 

Matkahuolto will notify the consignee by a text message when the parcel can be picked up.

Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the dispatching Matkahuolto terminal at the consignor’s expense.

More details here.

Bus parcel

As a rule, parcels are delivered within 24 hours during the work week. The delivery time may be longer if the delivery route involves transfers.

Dispatch and pick-up point: Matkahuolto terminals and Matkahuolto agents

You can monitor the progress of your consignment online using the consignment number. 

Matkahuolto will notify the consignee by a text message when the parcel can be picked up.

Parcels are held free of charge for four days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed.


Home delivery

Parcels are transported to the destination within 1-3 workdays and delivered to the consignee on the following work day.

When the delivery service is purchased online, the parcel can also be sent from a K-Market, R kiosk, and other Matkahuolto parcel pick-up point. The parcels are delivered to the consignees.

You can monitor the progress of your consignment online using the consignment number. 

Consignee is informed of an incoming parcel by a text message in order to agree on the delivery time.

If the consignee cannot be reached and the parcel delivered, it will be held free of charge for 4 days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed.

More details here.

RETURN POLICY

It is important for us that you are satisfied with your order. If the product does not meet your expectations, you have the right to exchange or return it within 14 days of receiving the product.

Please inform us about returning your item in advance by E-mail at info@valgarda.fi

Returned product and its package must be unused and in the same condition, they were when you received them. You can return the product to any Matkahuolto pick-up point/office with no extra shipping fee using return code 9527874 if you live in Finland or to the same pick-up point where you received the parcel if you live outside Finland. Our shipping address is Valgarda Oy, Upotalo, Askonkatu 13, 15100 LAHTI, FINLAND

If we have sent you a wrong, damaged or defective item, please contact our Customer Service so that we could resolve the issue as soon as possible.

In order to exchange an item, you will need to return the original one to us and then place a new order.

In case you do not pick up your parcel on time, we will charge you according to Matkahuolto’s price list.

You will get the refund between 2 and 14 business days from the day we received the item. Refunds are paid to the same credit card/bank account you used when paying your order.